Simple and useful

What are the best aspects of this product?

There are so many things that I can praise about this tool. First off, texts and emails can be sent out at the same time, and the process is so simple. This tool also provides me with the option to send out a mass text if the people I'm trying to reach would prefer it that way. I also love how easy it is to make groups out of my contacts. Adding them to groups is easy, and so is creating and naming a group. I'm not the best person when it comes to aesthetics, but this tool helps me out even with that. It also keeps me on top of things, since it allows me to see who has read my message or not. I also really appreciated how effectively and efficiently their customer support team works.

What aspects are problematic or could work better?

So far, my issue with the tool has been my inability to add more customized fields to it. To be fair, the customer service team immediately contacted me and guided me on how I could turn extra fields on. It worked out, but I still do wish that I could still add more customized fields so I could make the tool act more like a database. That said, what I do have now works very well for me. If they do decide to work on my suggestion in future versions, that would be great!

What specific problems in your company were solved by this product?

Communications has definitely improved thanks to this tool, especially in my department called Family Catechetical Ministries. Since sending out mass emails and texts can be done easily with this tool, getting replies and poll responses have been so much easier. I've also been better able to contact young adults, teachers, and parents in the organization.

Are you a current user of this product?

Yes