This has really helped us with communication

What are the best aspects of this product?

I and my organization only started using this tool recently and I have to say that I am very impressed. For one thing, their Happiness Engineers really helped me out when I was just starting out with this and ensured that any issues I had were resolved. They really went above and beyond and I absolutely appreciated that. The tool is very user-friendly, and we've been able to really utilize its text-to-join response system since it is so user-friendly. We've also been able to add three more keywords on top of the one that came without original pricing since changing, creating, and making these keywords available to our congregation is so easy to do.

What aspects are problematic or could work better?

Initially, I had some trouble when I first started out using this tool. But like I said, the Happiness Engineers were so helpful when it came to training and familiarization that I was able to get the hang of the tool in no time. The Happiness Engineers and Welcome dashboard were really big help. Now that I've been using it a little longer, I do hope that I can be helped when it comes to utilizing the tool's Unolytics feature since analyzing user participation and our products would be very helpful in figuring out where the strengths of our organizations lie and what our weaknesses are.

What specific problems in your company were solved by this product?

Our ability to communicate has really been improved by the tool's text-to-join keyword feature. Thanks to it, we've been able to quickly determine how the people we reach out to want to participate in the church. Do they want a baptism? Do they want to be part of our newsletter? Their responses also help us to send out more information as well as links to resources where these people can find out more about us and what we offer. All of this is something that we really appreciate as an organization.

Are you a current user of this product?

Yes