This really changed the way we worked

What are the best aspects of this product?

One thing that I really like is how user-friendly it is. Even members of our staff who aren't necessarily the most tech-savvy people have ended up becoming adept at text sending, email sending, and multi-tasking. Now they don't just use their email, they have fully utilized this tool as a way to reach out and send messages to their ministries. The different ways that this tool helps us to communicate and connect is something that we also really appreciate. Aside from the ability to send messages either as text messages or emails, we can also go to the tool's website and see not just the original message, but also the replies to it. If we don't this seen by the public, we also have the option to mark these replies as private. On top of that, we can also embed videos, conduct polls, and even put up Lenten reflections.

What aspects are problematic or could work better?

I think the way they manage contacts could be improved. Currently, it takes a lot of manual work to remove multiple contacts from one group. This is exacerbated when you're working with literally thousands of contacts. Imagine having to remove maybe hundreds of name from a marketing piece you're sending out via email. This takes up so much time and would really be solved if there was a way to just remove a large number of people from a specific group. If they come up with something like that in a future version of this tool, that would be greatly appreciated.

What specific problems in your company were solved by this product?

Communication and security are the two things that this tool has really improved for us. Members of our organization can easily stay in touch, and they can do it without having to pull up a hard copy of contacts. On top of that, the contact information we have in the tool is secure and encrypted, so we're confident that none of our information is being traded or shared.

Are you a current user of this product?

Yes