Pick them, and it’s your own fault

What are the best aspects of this product?

Integration wasn't that complicated. Their staff only speak broken English, but we managed to do it.

What aspects are problematic or could work better?

Fondy.eu cost us a lot of money. Read this.

We used fondy for around 8 months with very low chargeback rates. From their perspective, we must have been the ideal client.

Then, on Dec 29 2021, we got an email from them telling us that on that they will stop services with us by Dec 31 (within 3 days!), for reasons "beyond their control". We have never received any communciation about this prior to this email about any issues with our account (they claim that, but it's not true).

We then immediately tried to reach out to them, by email, phone etc. Nobody around, no response.

Two weeks later (!) we finally managed to reach somebody (Neal). Neal said he'll look into our case. Never heard from him or his colleagues again.

This meant: fondy.eu cut access so we had no payment processor, causing major damage. Also the recurring payment profiles which users set up are lost.

In summary:
- They'll cut access without reason
- They lie to you (e.g. by claiming they sent prior communication about it, which they didn't)
- They play dead and offer 0% support to clarify the situation

If you pick them, and the same happens to you, it's your own fault.

What features/services would you like to see in future versions of this product?

Additional features won't help if the basics aren't right.

What specific problems in your company were solved by this product?

Problems weren't solved, but created.

Are you a current user of this product?

Yes