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User review of forms.app

Fast and easy-to-use form builder

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Designing surveys for our business got so much easier as we finally met easily customizable and engaging form builder application forms.app. Customer satisfaction surveys and intracompany employee satisfaction analyses have great importance for us. We are constantly conducting customer satisfaction surveys as our marketing department attaches big importance to market researches and customer satisfaction. Since we have discovered forms.app and its outstanding features recently, we are still learning about it. As we learn more, our work with creating, distributing surveys and receiving high submission rates get higher. The support team also is very caring about answering the questions and delivering the users the best customer experience possible. The applications' website also provides a fast and problem solving live support service so its possible to reach them any time and ask any question. Moreover, its mobile applications are available for Android and IOS. They are very fast in terms of creating a form or survey and designing it. It is also possible to create a survey or check your survey results wherever you want thanks to the mobile applications and its mobile responsive design.

What aspects are problematic or could work better?

We are still learning about it but in my opinion, survey results charts could be improved to the ones that present more detailed data charts about the survey results.

What features/services would you like to see in future versions of this product?

I'd love to see more templates for more specific purposes.

What specific problems in your company were solved by this product?

We are carrying out our surveying and market research processes faster and easier. The user interface is so good and the applications' being mobile responsive get these processes a lot easier for us. I can strongly suggest forms.app to those who are not satisfied with their current form builder application. It's fast, easy and comfortable running on mobile devices.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps our company go paperless
  • It assists to reduce paper waste which helps the environment
  • It enables us to save money spent on paper, printing, and physical storage
  • It enables our employees to be productive on the go

PRICING & COSTS

What was the cost of implementing this product?

1000 dollars

What is your total annual cost for using this product?

1000 dollars

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Main features

Linear design
5
amazing
Custom design
5
amazing
Customization and branding
5
amazing
Rich text formatting
5
amazing
Image embedding
5
amazing
Hyperlinking
5
amazing
Prefill answer options
4
very good
Mobile support
5
amazing
Advanced reporting
3
ok
Business intelligence dashboards
5
amazing
Data protection and privacy
5
amazing