Product debited even without my consumption

What are the best aspects of this product?

The program is easy to use and has a limited number of filters. For those who want something quick and simple, without much treatment, the program will do. It's not my case

What aspects are problematic or could work better?

This product was improperly debited from my account, I tried to contact for a chargeback and it was declined. I am Brazilian and the currency conversion was absurd. After taking the test I realized that the program was insufficient for my needs.
I was offered a free trial by providing the card details as an ambush. Because it is extremely easy for the customer to forget to cancel.
They acted in bad faith. The customer does not pay because he is going to use the product, because he wants to or because he needs it. He pays to do the test, he doesn't think the price is worth it and it doesn't work.
As I said, the conversion into reais is an absurd price. Especially in times of pandemic.
The company's stance is inhumane.
I want to know if they going to revert my money, otherwise I will get my rights.

What features/services would you like to see in future versions of this product?

They need to improve customer service in other languages. Since they sell in all languages, but do not support
Need to increase the amount of image effects
They need to use another strategy to establish a partnership with their customers, since they create an ambush of loyalty, even if the customer no longer wants to use the service.

What specific problems in your company were solved by this product?

Solves basic editing problems like brightness and contrast. I brought a mouthpiece that I appreciated during my test period

Are you a current user of this product?

No