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User review of Freelancer.com

Illegally withholding funds

- by Vincent Goh

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Pretend to offer a lot of freelancers with fake reviews and completed projects

What aspects are problematic or could work better?

Do not deposit or wire funds with Freelancer. When projects are undelivered they do not care and do not respond to feedback. When you try to withdraw your remaining funds that is left unused (because project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using same account. They simply have no intention of paying your money back. It’s a scam.

What features/services would you like to see in future versions of this product?

Authentic reviews and remove all scammers

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Commercial Real Estate

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Fiverr

Why did you decide to change it?

Thinking freelancer offers better range of marketing services

Are you satisfied with the change?

Worst decision

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Project submission
1
very poor
Project bidding
1
very poor
Freelancer profile
1
very poor
Monetization plan
1
very poor
Payment gateways
1
very poor
Mobile suport
1
very poor
Certifying tests
1
very poor
Invoice generation
1
very poor
Time management
1
very poor
Dispute resolution
1
very poor
Communication tools
1
very poor