Horrible Product / No Customer Service

What are the best aspects of this product?

Video conversions from MTS to MP4, albeit very, very slow.

What aspects are problematic or could work better?

Bait and switch on cost.

What features/services would you like to see in future versions of this product?

Truth in advertising. When a customer buys the "Mega Pack" and it is supposed to include several products activated with one product key, then that is what customers should get!

What specific problems in your company were solved by this product?

Horrible product and no customer service. Do NOT buy this. I paid $170 for the Mega Pack and the only thing I got was the video converter, not even the high speed version. It takes hours to convert even a few short video clips from MTS to MP4. It is a scam. I cannot get a straight answer from customer service and they will not refund my money. Every time I try to use my product key to unlock one of the services that is supposed to be included in the Mega Pack, it defaults to another payment option in order to use that feature. Do NOT purchase this product. Horrible

Are you a current user of this product?

Yes