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User review of Fresa Gold

Easy to use and good customer support

- by Chithra CHITHRA

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The best aspects of Fresa Gold are its cloud-based accessibility, automated invoicing, real-time shipment tracking, seamless GST compliance, and integrated accounting. These features enhance efficiency, reduce errors, and streamline logistics operations.

What aspects are problematic or could work better?

Fresa Gold could improve its user interface, system speed, mobile app functionality, report customization, and customer support responsiveness. Enhancing these areas would make the platform more efficient and user-friendly for logistics businesses.

What features/services would you like to see in future versions of this product?

Future versions of Fresa Gold could include a modernized user interface, AI-driven automation, enhanced mobile app functionality, faster report generation, advanced customization options, and improved customer support with live chat assistance.

What specific problems in your company were solved by this product?

Fresa Gold helped streamline shipment tracking, automate invoicing, ensure GST compliance, and improve financial management. It reduced manual errors, enhanced data accessibility, and improved workflow efficiency, making logistics operations smoother and more organized.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Logistics and Supply Chain

USAGE & IMPLEMENTATION

FEATURE DETAILS

Accounting

Accrual-Based Costs
4
very good
Analytic Accounting
4
very good
Bank Reconciliation
4
very good
Billing & Invoicing
4
very good
Budgeting & Forecasting
5
amazing
Tax Preparation
5
amazing

Business Intelligence

Custom Dashboards
4
very good
Custom Reports
4
very good
Predictive Analytics
4
very good
Role-Based Dashboards
4
very good
Scorecards
5
amazing

Human Resources

Benefits
4
very good
Employee Self-Service
4
very good
Leave Management
5
amazing
Payroll
5
amazing
Performance Review
5
amazing
Recruiting
5
amazing
Time & Attendance
4
very good
Training
5
amazing

Inventory

Fleet Management
4
very good
Inventory Forecasting
4
very good
Multi-Location
5
amazing
Reorder Triggers
4
very good
Tagging
4
very good

Supply Chain

Bid Management
5
amazing
Demand Forecasting
5
amazing
Inspection of Goods
5
amazing
Order to Cash
5
amazing
Product Configurator
4
very good
Request for Proposal
4
very good
Supplier Self-Service
5
amazing

Maintenance

Capital Projects
5
amazing
CMMS
4
very good
Energy Management
5
amazing
Fixed Assets
5
amazing

Manufacturing

CAD Interface
4
very good
Change Control
4
very good
Lean Manufacturing
4
very good
Quality Management
5
amazing
Sampling
5
amazing

Project Management

Agile
4
very good
Gantt Charts
3
ok
Issue Tracking
3
ok
Resource Management
3
ok

CRM

Call Center Support
5
amazing
Contact Management
5
amazing
Customer Self-Service
4
very good
Estimating & Quoting
4
very good
Field Service Management
4
very good
Help Desk
5
amazing
Knowledge Base
4
very good
Sales Force Automation
4
very good

eCommerce

Custom Design
4
very good
Custom Pricing
4
very good
Customer Reviews
4
very good
Shopping Cart
5
amazing

Sales and Marketing

A/B Testing
4
very good
Commissions
4
very good
Email/SMS Marketing
4
very good
Lead Management
4
very good
Marketing Automation
4
very good
Web Analytics
4
very good