User review
of Fresa Gold
excellent customer service support provider
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
User friendly and easy to manage the files and excellent support
What aspects are problematic or could work better?
None
What features/services would you like to see in future versions of this product?
Management report with explanations of details .
What specific problems in your company were solved by this product?
Profit and Loss changes.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Logistics and Supply Chain
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
CARGOWISE
Why did you decide to change it?
VERY BAD CUSTOMER SERVICE PROVIDER AND ALSO NOT USER FRIENDLY.
Are you satisfied with the change?
YES.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
n/a
What is your total annual cost for using this product?
n/a
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
n/a
FEATURE DETAILS
Accounting
Accrual-Based Costs very good
4
Analytic Accounting ok
3
Bank Reconciliation amazing
5
Billing & Invoicing amazing
5
Budgeting & Forecasting ok
3
Tax Preparation very good
4
Business Intelligence
Custom Dashboards amazing
5
Custom Reports ok
3
Predictive Analytics ok
3
Role-Based Dashboards ok
3
Scorecards ok
3
Human Resources
Benefits ok
3
Employee Self-Service ok
3
Leave Management ok
3
Payroll ok
3
Performance Review ok
3
Recruiting ok
3
Time & Attendance ok
3
Training ok
3
Inventory
Fleet Management ok
3
Inventory Forecasting ok
3
Multi-Location ok
3
Reorder Triggers ok
3
Tagging ok
3
Supply Chain
Bid Management ok
3
Demand Forecasting ok
3
Inspection of Goods ok
3
Order to Cash ok
3
Product Configurator ok
3
Request for Proposal ok
3
Supplier Self-Service ok
3
Maintenance
Capital Projects ok
3
CMMS ok
3
Energy Management ok
3
Fixed Assets ok
3
Manufacturing
CAD Interface ok
3
Change Control ok
3
Lean Manufacturing ok
3
Quality Management ok
3
Sampling ok
3
Project Management
Agile ok
3
Gantt Charts ok
3
Issue Tracking ok
3
Resource Management ok
3
CRM
Call Center Support ok
3
Contact Management ok
3
Customer Self-Service ok
3
Estimating & Quoting ok
3
Field Service Management ok
3
Help Desk very good
4
Knowledge Base ok
3
Sales Force Automation ok
3
eCommerce
Custom Design ok
3
Custom Pricing ok
3
Customer Reviews ok
3
Shopping Cart ok
3
Sales and Marketing
A/B Testing ok
3
Commissions ok
3
Email/SMS Marketing ok
3
Lead Management ok
3
Marketing Automation ok
3
Web Analytics ok
3
