A highly recommended chat solution

What are the best aspects of this product?

Freshchat is the only chatbot solution that offers the best UX and UI in integrations. It has a clean and simple look, and solve complicated issues in our business. Freshchat got everything covered, from FAQ, attachment capability, co-browsing, video attachment option, to many more options. It is even automated to show users’ image on Facebook. Highly recommended!

What aspects are problematic or could work better?

We just love using Freshchat, and I couldn’t find any reason to dislike it.

What specific problems in your company were solved by this product?

Nowadays, paying tax had become more and more complicated for taxpayers. Filing processes and the changing regulations are only a couple of issues. Good thing, Freshchat helps us assist our clients in preparing their taxes. Clients can even easily access the FAQ feature to answer any of their questions. Just love its impeccable assistance to us and our clients.

Are you a current user of this product?

Yes