A very flexible software

What are the best aspects of this product?

With Freshchat, I was able to exchange instant messages with my team and clients in real-time. It offers a comprehensive bot chat that gathers and records clients’ data, which is a true time-saver when those clients get back for another assistance. Answering has become easier. With Freshchat, we are able to stay out of our comfort zone and expand our customer base, offering improved services, and covering more fields than we used to.

What aspects are problematic or could work better?

I just wish Freshchat gives me the option to customize chat tags and categories and provides me options to adapt answers to customers’ FAQ.

What specific problems in your company were solved by this product?

Freshchat provides us the flexibility to answers all customers’ concerns fast and in real-time, regardless of the number of customers in the line. It makes us responsive and helps us find ways to provide immediate solutions to them.

Are you a current user of this product?

Yes