Adaptable system

What are the best aspects of this product?

Freshchat and Freshdesk's integration allows me to set up a customer-centric and optimized communication system with our customers. We have conversational chatbots that have a ticketing system, so it's easy to escalate issues when needed. It's also easy to track the team's projects and productivity, which gives us better insight. Also looking forward to trying out the campaigns’ function once we're ready.

What aspects are problematic or could work better?

My teams in marketing and services are looking forward to the time that both Hubspot and GIF are integrated into the chat tools.

What specific problems in your company were solved by this product?

The customer support function is flexible enough to cater to the user's preference in using chat with our support team or the widget. Our support team can see their tickets within one platform. Also hopeful to use the campaigns function to engage with our new customers.

Are you a current user of this product?

No