Client communication made better

What are the best aspects of this product?

It is an affordable solution to improved interaction with customers. It's so user-friendly and custom-fit to our customer requirements, that we were able to set up within the day. Its support is responsive 24/7. Being able to have the bots create a ticket for each customer issue and guide them through solutions with or without one of our team agents is a big highlight. It's also a useful way for us to gather feedback and further information from our customers for our constant improvement.

What aspects are problematic or could work better?

It would be even better if there's a way for us to avoid program lags and a much easier filter system that allows us to access our data history.

What specific problems in your company were solved by this product?

Overall, Freshchat has improved our way of working as a team and connecting with our clients. It meets our team's needs in terms of implementing new functions that allow us to save time that we can now devote to further improvements.

Are you a current user of this product?

No