Great communications system

What are the best aspects of this product?

Freshchat is a powerful program that provides various integrated functions, from multimedia chatting to answering basic Q&A on our website. It adapts to my team's work system and enables them to interact with each other and our clients while avoiding duplicate work, because of its organized ticket registration system.

What aspects are problematic or could work better?

It was tricky at first to adapt to Freshchat's functions, but customer support helped me through each issue.

What specific problems in your company were solved by this product?

We are very happy with Freshchat, which has vastly improved the quality of our products and services. Detailed improvements:
- internal communication and project tracking within the team
- external communication between the team and our partners and clients
- more satisfied customers through real-time Q&A

Are you a current user of this product?

Yes