Great integration, mobile support and customer service

What are the best aspects of this product?

We're able to get our web chat integration up and running with little trouble. There were some hiccups adding the code on my end, but vendor support was quick to help. I like it that the rep understood the context of my issue with little need to explain it. I was able to set up trigger messaging, which offloads much of the work required to sort tickets and leads. Another winning feature is the mobile version. My reps could be on the go and still be responsive to customer queries. There were some instances when we got more chats that my 2 reps on board could handle. I was out but I was able to handle some of the tickets. And I also like the custom-feel of the interface, we get to use our brand colors.

What aspects are problematic or could work better?

Nothing so far. As we grow the business, I might need more from this chat app like analytics. I'm sure to post my experience with this once we get to that point.

What specific problems in your company were solved by this product?

Triggered messages is a treasure trove of leads for us. We started looking at chat support as a sales channel. Our sales reps are in close cahoots with our support agents. It's a small chat tool that is making big waves for our company.
Pricing is friendly also. The month-to-month rate is something our opex can absorb, so I can allot critical cash on hand to other things.
Tech support is also awesome. It's like having an in-house I.T. team.

Are you a current user of this product?

Yes