One of the most outstanding

What are the best aspects of this product?

Freshchat lets me choose between creating or not creating a ticket when concluding a conversation with a customer. The data is also shown in an easy-to-understand layout, which makes integration go smoothly.

What aspects are problematic or could work better?

Amount offered in local currency would be fairer.

What specific problems in your company were solved by this product?

Two turning points: chat automation outside office hours; centralized support from Freshdesk and Freshchat.

Are you a current user of this product?

Yes