Outstanding platform for improved customer connection

What are the best aspects of this product?

FreshChat by FreshWorks is one of the most outstanding communications platforms that bridges companies with their customers. It's fast and user-friendly. I also like its reporting system and that we're able to customize bots and integrate various systems.

What aspects are problematic or could work better?

Having fast internet helps resolve technical issues. We've also observed that bots need frequent updates during 'slow' hours to improve responses and avoid delays.

What specific problems in your company were solved by this product?

Responses are customized according to specific requirements and that faster internet will avoid response and assignment delays.

Are you a current user of this product?

Yes