Quick and easy solution with integrated functions

What are the best aspects of this product?

It gives our customers alternative ways of connecting with us vs email or phone call. Setting this up on our website was quick and easy, thanks to the support team.

What aspects are problematic or could work better?

It's easy to understand a new system once explained further, although it would be great for the rest of the team to be able to set up their accounts too.

What specific problems in your company were solved by this product?

We're aiming to be able to do things more quickly and efficiently, offering solutions even before they ask the question. This was made possible through basic FAQs.

Are you a current user of this product?

Yes