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User review of Freshchat

Recommended website chat

- by Rickey

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

No other chat function was able to provide the perfect balance between its capabilities and stability. Its notifications work in mobile apps, we can add emoticons and the file attachment function, and the FAQ is embedded within the bot.

What aspects are problematic or could work better?

The chat is already perfect, but it can be further improved by adding notifications for visitors who have already closed the page, as well as new messages in real time.

What specific problems in your company were solved by this product?

Freshchat's main advantage is stability. It's also crucial for us to receive notifications for new messages so we can avoid missing it.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.