Resolved customer service wishlist

What are the best aspects of this product?

It's very user-friendly, with sophisticated UI and appealing design. The chatbot works well with customers' basic questions and instantly refers them to our agents with an integrated report and ticketing system. Freshchat was also able to effectively improve our customer experience through the image-, URL- and video-sharing function.

What aspects are problematic or could work better?

Not a huge issue, just that there were times the customer support was not able to respond in real-time.

What specific problems in your company were solved by this product?

A chatbot that replies and provides basic FAQ in realtime is a big cost- and time-saver for us. It's easy to set up and track reports that helps us resolve issues more efficiently.

Are you a current user of this product?

Yes