Software that automates communications with clients for our company

What are the best aspects of this product?

Freshchat has made it easier for us to communicate with our customers because of its wide breadth of messaging capabilities. Its forums are a great plus for our business, too. Interaction with our customers has regularized and is more efficacious. Starting up the platform is a speedy affair whether on the computer or on a mobile device. Its synchronization with various social media platforms like Facebook, Twitter, and LinkedIn is greatly beneficial. The bots offered by Freshchat are most crucial in our support processes since they help resolve support tickets efficiently and rapidly.

What aspects are problematic or could work better?

Freshchat is an enjoyable tool to use because they adapt to my work. It is a comprehensive software tool that I can rely on to resolve our business's support needs.

What specific problems in your company were solved by this product?

Freshchat's top-notch messaging capabilities have become fundamental in our communications with customers. Because of this software, we have addressed their needs more adequately. There is also no need to have the in-depth technical knowledge to operate the platform. Additionally, it is effective to the point that what used to need a large group of people to do now only needs a handful, paving the way for great savings in terms of time and money.

Are you a current user of this product?

Yes