User review
of Freshchat
User-friendly software
-
by Linnie
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Freshdesk's chat integration function allows us to keep our responses convenient and conversational while maintaining the ticketing process necessary for our system.
What aspects are problematic or could work better?
We'd love for the API to allow automatic ticket assignments in the future, as well as a full Hubspot integration, which alienates my marketing and sales teams at the moment.
What specific problems in your company were solved by this product?
Our support system is more stable, compared to the chats and service hubs we previously used.
Are you a current user of this product?
No
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
