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User review of Freshdesk

A collaborative tool that is easy to customize

- by Jonathan

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We reviewed many help desk apps, but Freshdesk matched our needs the most. We use it to automate and track IT workflows. The Google Apps plugins provide added services without needing to change touch points for our customers. The icing on the cake is it is very easy to migrate over to Freshdesk – our clients did not have to change any touch points. If you are a Google Apps user and need a help desk app with automated workflows and added features, Freshdesk is the best choice.

What aspects are problematic or could work better?

I have an issue with the price packages. The more expensive ones offer more features but we cannot afford the cost. I wish they elevated schools (K-12 edu) to a higher package level. Most of the software we buy have all the features but offer limited number of licenses. Freshdesk uses a different business model which is reasonable, but we still wish they offered more features for the price we pay.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Primary/Secondary Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.