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User review of Freshdesk

A useful tool as a help desk.

- by Anne

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Very intuitive. Simple to utilize. Setup is easy. Awesome UI. Support portal integration and multi-language choices are handy.

What aspects are problematic or could work better?

Live chat has some bugs that need to be looked at. Collision agent system is painstakingly a crawl. Reporting options are decent although lacking some in-depth data.

What specific problems in your company were solved by this product?

Freshdesk offers excellent communication with customers. It integrates varying communication channels via a simpler and cut-clean approach. Its multi-language support portal provides documentation for customers. All of these coming from a simpler UI that an admin can use. It saved us plenty of time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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