User review
of Freshdesk
A useful tool as a help desk.
-
by Anne
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Very intuitive. Simple to utilize. Setup is easy. Awesome UI. Support portal integration and multi-language choices are handy.
What aspects are problematic or could work better?
Live chat has some bugs that need to be looked at. Collision agent system is painstakingly a crawl. Reporting options are decent although lacking some in-depth data.
What specific problems in your company were solved by this product?
Freshdesk offers excellent communication with customers. It integrates varying communication channels via a simpler and cut-clean approach. Its multi-language support portal provides documentation for customers. All of these coming from a simpler UI that an admin can use. It saved us plenty of time.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
several employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
