What are the best aspects of this product?
Very intuitive. Simple to utilize. Setup is easy. Awesome UI. Support portal integration and multi-language choices are handy.
What aspects are problematic or could work better?
Live chat has some bugs that need to be looked at. Collision agent system is painstakingly a crawl. Reporting options are decent although lacking some in-depth data.
What specific problems in your company were solved by this product?
Freshdesk offers excellent communication with customers. It integrates varying communication channels via a simpler and cut-clean approach. Its multi-language support portal provides documentation for customers. All of these coming from a simpler UI that an admin can use. It saved us plenty of time.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?