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User review of Freshdesk

An awesome help desk platform!

- by Ed

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's cloud-hosted. So expect remote access to it from just about anywhere. I can even access it through my smartphone. Customer service is exceptional. I get responses quickly and the agents are always looking forward to helping you out.

What aspects are problematic or could work better?

There's really nothing much to hate. If I'm nitpicking at things, then I'd say their sub-tickets/children tickets are lacking. I'd prefer taking a task and templating a number of parts of a task into separate tickets. I guess that's more leaning towards a project management functionality. But then again, it'd be nice to have something like that.

What specific problems in your company were solved by this product?

It helped me keep up with the latest issues. It's challenging keeping track of issues only through e-mail. The tracking functionality of the help desk is great for me. Being able to track issues from the past. I love referencing which solutions resolved similar problems in the past.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technolog

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.