An ideal solution for customer service.

What are the best aspects of this product?

I've been making use of Freshdesk for the past several months now. We're thrilled with its functionality. Freshdesk ensured our customer service runs butter smooth. At the same time, it helped preserve our narrow turnaround times. We like how easy it is to make customizations and leaving notes for another representative/administrator and to work hand-in-hand on a problem.

What aspects are problematic or could work better?

One recommendation we'd like to see is improving its setup process. The same goes for its CRs. Or maybe we have yet to come up with the right process. It'd be nice to have a CR search field. Maybe searches for abbreviations too.

What specific problems in your company were solved by this product?

It resolved a number of things. It centralized communication with our very own partners as well as customers. Quick turnaround times. High satisfaction from customers. Collaborative effort as a team on issues.

Are you a current user of this product?

Yes