What are the best aspects of this product?
Their support team is simply the best out there. Even if you're not a paying customer and you're using their services free of charge, you'll still be getting support at any time of the day or night. The tool itself is free from hassles or confusion. Everything you want is laid out for you.
What aspects are problematic or could work better?
I just love everything baout Freshdesk. I don't feel like hating everything. The stuff it provides is unbelievable. I wish there was one thing that stood out like a sore thumb. Unfortunately, that's never the case. Simply put, this tool didn't cause me a single problem.
What specific problems in your company were solved by this product?
I've been making use of Freshdesk for my current organization, which is heavily involved in offering free education to those who can't afford it. One thing that I realized with this tool is that the things that we're able to come up with can be succesfully done. And that's doing things without subscribing to any paid plan.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?