MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Freshdesk
User review of Freshdesk

Ideal for an EDU company that partly belongs to the Google Apps environment.

- by Janie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

After making a reviews on other help desk platforms, Freshdesk ended up becoming an ideal fit for our company. It keeps track and automates IT workflows. Its Google Apps plugins offered extra functionality without making any changes to our clients' touch points. The thing we like was our transition to Freshdesk. It was buttery smooth for customers.

What aspects are problematic or could work better?

While Freshdesk offers value and gives a wide range of packages, its higher versions offers more tools for us to use. But then again, it cam be difficult to justify. It'd be a plus if schools could be pushed to another package level. A majority of the software we bought, we acquire all functionality (with limitations in terms of licenses acquired). Freshdesk operates on a different business model although it'd be nice to have additional features.

What specific problems in your company were solved by this product?

Currently, our customers are now capable of accessing their ticket history. This goes for ticket status and offering ratings. This is considered a standard in today's customer service. As an admin, Freshdesk gives the right metrics to ensure you get the insight to effectively carry out your help desk.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Primary/Secondary Edu

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.