It happens to be one of the best helpdesk tools I’ve ever used.

What are the best aspects of this product?

It's a struggle trying to come up with that one thing this software is good at. It's a helpdesk tool that can be highly customized. It offers integration to different applications, which make it simple in managing varying business parts with a single app. Using it is easy and it can be set according to your preference.

What aspects are problematic or could work better?

Again, it's hard to formulate something that's negative with Freshdesk. Nothing much to dislike ever since I started using it. I wish I could figure out something bad. Unfortunately, it has way too many benefits for me to mention. Other than that, this product is ultimately perfect for me.

What specific problems in your company were solved by this product?

We managed to set up rules to remove the manual process involved in our Accounting group. They were able to save up a lot of time so they can concentrate on other essential tasks. Rules can be set up where the system would email groups who are outside from Freshdesk with information coming from the ticket.

Are you a current user of this product?

Yes