What are the best aspects of this product?
It comes with a pricing plan consisting of 5 options. They range anywhere from zero to seventy dollar. Each plan offers a lot more. The "free" plan is ideal for those who want to start anew or want to do some testing. It's entirely online-based so you're not required to install anything.
What aspects are problematic or could work better?
We wanted to do further customizations on the default aspect of the page. This is where you get to include any "new" bugs or problem. While the default view looks fine, for our organization, we wanted a page where we can customize it. We wanted the form and everything in through our design. There are other help desks available, but when it comes to meeting our needs, this is a great option.
What specific problems in your company were solved by this product?
It has a ton of benefits. We're able to move the ticket system from Basecamp to Freshdesk. Basecamp is intended for collaboration, disclosing new things, and functionality. When it comes to dealing with bugs or issues that entail a quick solution, HelpDesk has the slight advantage. You get pre-defined answers or you can send any issue to someone else --- a really convenient thing to have.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year