Managing customers has never been this easy.

What are the best aspects of this product?

Freshdesk is a great application that every small and medium business should have. Customer requests is now possible with this tool. I love how Freshdesk can seamlessly integrate into more than one subsystem while offering flexibility for use in other channels. It also comes with a special mobile app.

What aspects are problematic or could work better?

I hate the fact that I can't put in videos or bring in huge documents. I want to have the ability to connect directly to the tool and receive notifications in my email. For instance, if we're publishing a new ad, I want to make sure customers get to see them immediately. It would be nice to have complete access to its analytics.

What specific problems in your company were solved by this product?

This enabled us to be in touch with customers and resolving their problems by means of the systems they're using. What's more, our technical support is far more accelerated and twice as organized. The tool assisted us in offering offers instantly to customers. This helped us increase our sales dramatically.

Are you a current user of this product?

Yes