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User review of Freshdesk

So far, it’s been very fair to me.

- by Nancy

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We've been making use of Freshdesk for internal IT requests. It met a lot of our needs. Staff can easily create ticketd via user-friendly portal/e-mail. Staff can log in by means of Google SSO. Tickets can easily be "CCed" to other people as required.

What aspects are problematic or could work better?

CCing and sending out e-mail can't be controlled. By that, it means not doing so on a per-email basis. As a manager that actually CCed just about everything, I'd get several e-mails for even one simple ticket. Ticket lists can't be categorized by date range. Customization availability on the ticket request is actually great, althoug we want to do a lot more.

What specific problems in your company were solved by this product?

Our company recently made an expansion. Now, we've got staff with separated offices to that of the IT team. The UI of Freshdesk is simple to operate. That means non-technical staff can create tickets, add in screenshots, and a whole lot more. Interactions are a lot easier.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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