What are the best aspects of this product?
Obviously, expecting the best customer service from a company responsible for making a customer service tool is something that Freshdesk is good at. The chat option is fantastic to use. I've been using chat support numerous times during the setup process. There was never a time when a chat support agent was away or unavailable.
What aspects are problematic or could work better?
I don't like it when a box is asking me to fill in more than 40 characters just to describe whatever it is I hate with this tool. I hate having to answer vague questions when I can't come up with anything sensible. So, to put it to perspective, I'd say "zero" dislikes with Freshdesk.
What specific problems in your company were solved by this product?
Issues I experienced before included dealing with customer service and factors involved in the collaboration process. Back then, our team had to work independently on different systems. This includes email clients such as Microsoft Outlook. So far, we're happy using this tool. We hope we can continue learning about this tool and maximize its potential.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?