What are the best aspects of this product?
Thanks to this software, I can seamlessly collaborate with my team across my business. I can provide consecutive and quicker answers to the clients we're dealing with. In addition, I'm able to resolve issues a lot by minimizing things into smaller tasks for relevant teams to work on.
What aspects are problematic or could work better?
I feel this tool won't rake in any issues or do major harm to our company. In addition, everything works through installation. Using this has been nothing but quick and easy. So for me, it's capable of doing what it's supposed to do without sacrificing anything big.
What specific problems in your company were solved by this product?
The tool allowed us to control the experience of our clients. With a quicker overview showcased on the report page, we're able to gain a complete understanding as to how team functions. We're bringing in added help when via day passage and by allowing us to improve on our control shifts.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
How many people in your company actively use this product?
How long is your contract with the vendor?