What are the best aspects of this product?
What I love most with this tool is its working quality. You won't have to be stressed out even if you've been in customer support for quite some time. The platform is hassle-free and can be accessed just about anywhere whether it's on a mobile device or a desktop PC.
What aspects are problematic or could work better?
To be honest, there's nothing much to hate with this tool. But if you're in need of a good help desk, then going for a plan is the best thing you can do. If opting for higher quality, a dicount is offered for those who have been using Freshdesk for quite some time.
What specific problems in your company were solved by this product?
Thanks to Freshdesk, we're more than capable of dealing with our customer's support centre. Customers tend to feel really good when they receive support that's quick and free from any hassles. While I can go on and on about how great this tool is, all I can tell you right now is that it's a tool of highly quality.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year