What are the best aspects of this product?
There are plenty of things to like with this software. I love how its UI looks as well as its feel. I can deploy my own customizations with ease. The system automation is a fantastic feature that works extremely well. I like the relationship management going on between tickets. Their customer is very responsive.
What aspects are problematic or could work better?
There were some things that I don't favor much. I don't like having to make customized team-specific dashboards. I hate wasting my time doing that. I also don't like linking one customer to the next. It takes time for Freshdesk Developers to come up with a new functionality or to upgrade to another feature.
What specific problems in your company were solved by this product?
We've migrated from a small firm and are now functioning as a big company. I'm making use of Freshdesk to assist me in managing such scale, worflow management, reporting, and SLAs. Freshdesk enabled us to scale upward and successfully manage our IT needs.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year