What are the best aspects of this product?
Take all possible tools for handling support that come to your mind, and put them in a single dashboard. That’s exactly how Freshservice looks! The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization, and there is hardly any chance that a tool will be missing. Even if it does, their support service is always on alert for innovations. I can’t find enough words to praise the quality of our work ever since we integrated it.
What aspects are problematic or could work better?
So far so good! We demanded few changes, and we got exactly what we wanted.
What specific problems in your company were solved by this product?
I would say service requests (technical and non-technical), and helpdesk issues.
Together with support management, we use the tool for hardware systems, and to design a catalogue for the distribution of services and office supplies.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?