Freshservice review

What are the best aspects of this product?

The implementation is simple, and the setup is surprisingly user-intuitive It doesn’t take to be an It expert to use itboth agents and users cope with It successfully
It is effortlessly integrated in Google for Education through Google Apps
It automatically detects population and hardware into CMDB through probe
It complies with all requirements, and It guides organizations towards innovative solutions.

What aspects are problematic or could work better?

I expected the probe detection of CMDB to be far more comprehensive. The post-configuration detection of items still requires a lot of manual adjustment. I sincerely hope that this problem will be fixed soon.

What specific problems in your company were solved by this product?

It is the ‘right hand’ of our IT Manager, as well as our Building and Maintenance team. We use it to prioritize tasks, while users appreciate the opportunity to stay in control of their logged activities. It is also good for identifying trends.

Are you a current user of this product?

Yes