What are the best aspects of this product?
False modesty aside, we’ve mastered functionality in end-user support. We took full advantage of Freshservice’s features to perform detailed tracking, and to make accurate reports for our proactive response. Both we and our customers are extremely satisfied with it.
What aspects are problematic or could work better?
It’s not such a big deal, but both semantics and lexis could be improved. I don’t always dare to configure my settings, because I can’t understand the effect my action could provoke. These errors spoil the full picture, and I’m sure there is much to be reconsidered in the future.
What specific problems in your company were solved by this product?
What we wanted in the beginning were tickets for basic end-user support, but that’s just a small part of what Freshservice is doing for us today. It is our faithful partner for asset management, equipment requests, and many other tasks.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year