MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Freshservice
User review of Freshservice

Looking for great quality? You found it!

- by Ron

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

If Freshservice never appeared, we wouldn’t know how much we needed it. It is just indispensible for the organization of our IT department. We rank much better since we improved asset management, and you can notice the change even in our CMDB and the communication strategy. I sincerely claim we’ve never been this successful.

What aspects are problematic or could work better?

I am a bit concerned about asset tracking, since you pay per item. I was surprised to see no alert prior to the allotment, and I even think there should be some additional licensing.

What specific problems in your company were solved by this product?

We profited from the CMDB and the relationship features, and we’ve really specialized in sorting documentation. Everybody is on the same page now. I think technicians love it, since they know how the system ‘breaths’, and they can provide any service you request.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share