MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Freshservice
User review of Freshservice

The Enchanted Lamp of Customer Service

- by Gladys

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am a fan of their branding, configuration, automation, and usability. The entertaining tool for awarding badges to satisfied agents who participated in the survey is very modern! In fact, it is crucial for encouraging and motivating staff to resolve tickets without losing focus of their customers’ satisfaction.

What aspects are problematic or could work better?

It is available as a mobile app, but the app is incompatible with SSO. As far as I am informed, they’re already dealing with this limitation. Except of this, I really can’t think of anything else.

What specific problems in your company were solved by this product?

It’s the best helpdesk solution following the ITIL framework (and the CMDB included).

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Non-Profit Organization

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share