The Enchanted Lamp of Customer Service

What are the best aspects of this product?

I am a fan of their branding, configuration, automation, and usability. The entertaining tool for awarding badges to satisfied agents who participated in the survey is very modern! In fact, it is crucial for encouraging and motivating staff to resolve tickets without losing focus of their customers’ satisfaction.

What aspects are problematic or could work better?

It is available as a mobile app, but the app is incompatible with SSO. As far as I am informed, they’re already dealing with this limitation. Except of this, I really can’t think of anything else.

What specific problems in your company were solved by this product?

It’s the best helpdesk solution following the ITIL framework (and the CMDB included).

Are you a current user of this product?

Yes