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User review of Front

A great interface with a lot of flexibility

- by Carmen P.

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello.

What aspects are problematic or could work better?

We have 'hacked' drip campaigns using tags and rules. It ould be great if there was a better interface for this than what we have right now. Another thing is that the mobile app for Android isn't great. The mobile app was designed for more long-form email communication with customers. But in our case, it is more for short-form messaging communication so it sadly does not fit our needs.

What specific problems in your company were solved by this product?

It has provided us an environment where our bot (via API) and our human customer service team (via Interface) converge to communicate with customers and addressing their needs better.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.