A great interface with a lot of flexibility

What are the best aspects of this product?

Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello.

What aspects are problematic or could work better?

We have 'hacked' drip campaigns using tags and rules. It ould be great if there was a better interface for this than what we have right now. Another thing is that the mobile app for Android isn't great. The mobile app was designed for more long-form email communication with customers. But in our case, it is more for short-form messaging communication so it sadly does not fit our needs.

What specific problems in your company were solved by this product?

It has provided us an environment where our bot (via API) and our human customer service team (via Interface) converge to communicate with customers and addressing their needs better.

Are you a current user of this product?

Yes