PROS & CONS
What are the best aspects of this product?
I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap!
What aspects are problematic or could work better?
TThey do not have a proper iPhone app, although it is coming out soon. I also can't properly keep track of internal messages sent to me about specific emails. Although the way messages are formatted to be in line with e-mails is superb, I wish that I could see all new internal messages in the same way Wrike does with their messaging system and how it related to tasks. I also feel that email search could be more intuitive and simple.
What specific problems in your company were solved by this product?
It has provided us a scalable email system. At the same time, onboarding is much easier since we don't have to train people on multiple email related platforms. Our team gets to respond to emails quicker. We can't imagine going back to what we were doing before now that we are using this platform.
Are you a current user of this product?
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How many people in your company actively use this product?
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year