PROS & CONS
What are the best aspects of this product?
I love that Front lets me view all inboxes at the same time. Not just any view but an aggregated view, which makes it easy to prioritize across different clients with customers writing in. It also has great aesthetics and a layout that makes it easy to learn.
What aspects are problematic or could work better?
Archiving messages has a 10 second delay, which can be a little annoying. Also, when the sidebar opens up, sometimes it shows a different client's info in first 10-20 seconds. Another thing is that the text alerts are only for emails received not the texts received.
What specific problems in your company were solved by this product?
My team and I help guests at partner hotels plan out their stays with recommendations and bookings. With the help of the platform and its open-source setup, we added email/SMS links to send to guests for quick payment online easily.
Are you a current user of this product?
What is your role with this product?
- I use it myself
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How many people in your company actively use this product?
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year