PROS & CONS
What are the best aspects of this product?
Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.
What aspects are problematic or could work better?
I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts
What specific problems in your company were solved by this product?
We have customers contacting us from all angles and they don't want new communication channels. They love their email, so that's where we help them. With Front we can channel them all into our system and delegate them to a team member simply and easily.
Are you a current user of this product?
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
What is your company size?
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How many people in your company actively use this product?
PRICING & COSTS
How long is your contract with the vendor?