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User review of Front

Helps make email delegation in the team much easier

- by Tina S.

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.

What aspects are problematic or could work better?

I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts

What specific problems in your company were solved by this product?

We have customers contacting us from all angles and they don't want new communication channels. They love their email, so that's where we help them. With Front we can channel them all into our system and delegate them to a team member simply and easily.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.