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User review of Front

Making a “collaborative team memory” possible

- by Terence

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs, and I guess others as well. We have also hacked the system using the rules tool to manage our leads and it works very well.

What aspects are problematic or could work better?

To be honest, I don't think I have negative to say about the service right now. The front team is very supportive when we have suggestions

What specific problems in your company were solved by this product?

Three things we got to realize: reactivity, in which we get to answer email 50% quicker than before; we get to work more collaboratively and not miss any information, and quality in which the right team member get to be assigned for a task.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.