PROS & CONS
What are the best aspects of this product?
Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs, and I guess others as well. We have also hacked the system using the rules tool to manage our leads and it works very well.
What aspects are problematic or could work better?
To be honest, I don't think I have negative to say about the service right now. The front team is very supportive when we have suggestions
What specific problems in your company were solved by this product?
Three things we got to realize: reactivity, in which we get to answer email 50% quicker than before; we get to work more collaboratively and not miss any information, and quality in which the right team member get to be assigned for a task.
Are you a current user of this product?
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How many people in your company actively use this product?
PRICING & COSTS
How long is your contract with the vendor?