The perfect task and email support.

What are the best aspects of this product?

Front streamlines all of our email correspondence. It's not just for receiving ticket requests from customers, but it also serves as a communication tool between members of our team and other departments. Ever since implementing this into our workflow, I've been able to respond more efficiently to my emails. It's user-friendly, plus the design is clean and simple. Not to mention, Front has a commendable team working to support its users. I'm really grateful for the support.

What aspects are problematic or could work better?

I've noticed a few minor bugs. The display information about the client is not accurate—but the system corrects itself after a few seconds. It's also difficult to track messages that are sent to me within the company. This is such a shame because internal tracking would be useful when tagging messages with specific tickets. The search feature is not as thorough as I would like it to be also.

What specific problems in your company were solved by this product?

Front makes sure that all incoming requests are filtered to the correct department and agent. This way, all of our tasks are accurately assigned and everyone is accountable for each ticket filed. Needless to say, this has increased our efficiency as a company.

Are you a current user of this product?

No