A game changer in the market.

What are the best aspects of this product?

When deployed as intended, Genesys makes it possible to tap in every aspect of your enterprise and streamlining call center and back office tasks in an an organized solution.

What aspects are problematic or could work better?

Compared to a majority of companies, Genysys is a bit slow in user interface updates. This makes working with them an acquired skill instead of a convenient and worthwhile experience.

What specific problems in your company were solved by this product?

Right now, we're looking to branch out our customer channels. Gensysys has made that an easy transition since we already have agents in production. Making channel additions is simple as installing products and making p agent profile updates.

Are you a current user of this product?

Yes