A platform without above-average customer experience.

What are the best aspects of this product?

It's a worthwhile platform for customer expeience with plenty of options at your fingertips. The platform is versatile and based on a cloud. It has very good lync integration as a well as excellent uptime, voice mail, and virtual call facilities.

What aspects are problematic or could work better?

While it's a good software in general, it's priced a little higher so it can do a bit better. There have been some instances where its call blocking functionality failed to work. Its Android could use a bit of work.

What specific problems in your company were solved by this product?

We're using the platform to keep in touch with customers and clients. It's very simple to deploy and the automated call response is an addedb bonus. I consider this an all-around solution for voice communication.

Are you a current user of this product?

Yes